From our platform straight to your customer's (digital) doormat
- Cloud-first approach
- You have full say about your level of control
- Multi-channel digital and physical distribution options
- With an absolute priority for data security
Total management of all your outgoing communication.van al jullie uitgaande communicatie
Seamless customer communication across multiple channels, integrated into one system, achieved with CustomerConnect, whether in batch or ad-hoc: WhatsApp, SMS, email, physical letters, push notifications, and more.
The more personalised the message, the more it resonates with the end customer. That's why personalisation is at the core of what we do.
CustomerConnect integrates with your existing data and extracts information from your back-office systems to create tailored communication for each customer. Whether it's a birthday discount or a custom payment reminder, we ensure that every message counts
CustomerConnect seamlessly integrates with your existing systems, This means spending less time on technical matters and more on what truly matters: your customers.
With CustomerConnect, you're in control. From scheduling campaigns to managing content and approving messages, everything is under your command.
Monitoring tools provide clear visibility into the process, from the first click to the doorstep. And with our comprehensive reporting, you always have your finger on the pulse.
Knowledge and experience are what sets our team apart. Our consultants and staffing experts bring years of passion and expertise to support your projects.
And should there ever be a question, our 24/7 service desk is always ready to assist.
How can you use CustomerConnect?
Want to send an SMS when an important letter is on its way? A WhatsApp message when an email bounces? There's a solution for every scenario.
From communication strategy
to complete care
In five steps, we ensure that you can offer the optimal customer journey to your end customers. Our comprehensive approach ensures that CustomerConnect not only meets your current requirements but is also flexible enough to evolve with future developments
Quickscan
In this initial phase, we conduct a thorough analysis of your communication landscape. We identify strengths and any shortcomings to ensure that our CustomerConnect solution seamlessly aligns with your needs.
This includes evaluating your current digital and physical customer communication channels to identify and address any possible "non-fits".
Proof of concept
We develop a customised proof of concept for a predefined use case.
This allows us to demonstrate the effectiveness of CustomerConnect and provides you with insight into its potential benefits. The goal is to instil confidence in the power of our solution and how it can be applied within your organisation.
Architecture
A detailed strategy and architecture are drafted, including clearly defined milestones and mitigating measures.
This ensures a streamlined and risk-conscious implementation later on. We collaborate closely with your team to ensure a smooth transition to CustomerConnect without disrupting business operations.
Deploy and configure
We launch your new tool and ensure that all settings fit seamlessly.
We provide comprehensive training and workshops to teach your team how to independently configure and manage communication flows.
Onderhoud en beheer
After the successful implementation of CustomerConnect, we remain involved in the maintenance and management of the solution.
Our dedicated service desk is available 24/7 to provide support and address any questions or issues. This ensures the continuity and optimisation of your customer communication processes.
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