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Hillegom/Valkenswaard, 2 April 2025 – Today, Harmony IT and Jetmail BV have announced a strategic partnership to offer an integrated communications platform. The collaboration comes in response to growing market demand for solutions that give organisations complete insight and control over both their digital and physical communication channels.
Bringing together the best of both worlds
The partnership makes perfect sense for both companies, as Robert Daniëls, Managing Director at Harmony IT, explains: "By joining forces, we're bringing together the best of both worlds. We specialise in digital communications, while Jetmail excels in physical mail processing. Rather than trying to do everything ourselves, we've combined our expertise to create a complete end-to-end solution for managing, sending and tracking customer communications across all channels."
This comprehensive solution addresses the growing need for reliable, traceable communications where organisations can provide legal proof that messages have been sent and received – a crucial capability for tax authorities, local councils and health insurers.
Verifiable sending and receipt: a communications platform that delivers certainty
"Organisations increasingly need reliable, traceable communication with their customers," says Louis de Jong, General Manager at Jetmail BV. "Our joint solution provides a closed system that documents when a message was sent, which channel it went through, and whether it was opened or received. This evidence is crucial for both internal process control and external accountability."
For digital communications, the system tracks whether emails have been opened, while for physical mail, it records when documents were printed, placed into envelopes, and handed over to the postal service.
Scale advantages through specialised expertise
"The volume and scale at which we can operate is impressive," notes Robert Daniëls. "Jetmail has a 10,000 m² production facility processing about 100 million mail items annually. At Harmony IT, we bring advanced digital technology and integration expertise that seamlessly connects all communication channels. We ourselves manage around 50 million communications per year. By combining these strengths, we're not only creating a complete spectrum of communication possibilities but also achieving considerable economies of scale that give our customers a unique competitive advantage in a market where efficiency and reliability are increasingly important."
Competitive pricing
"We're shaking up the market of expensive solutions with an affordable alternative that's technically state-of-the-art," adds De Jong. "By leveraging our existing components and expertise, we can offer a high-quality solution without the high costs that customers have come to expect."
Complete functionality for communications management
The platform offers organisations a complete package of functionalities:
- Central management of both digital and physical communications
- Full tracking and proof for legal certainty
- Integration with payment options, both digital and physical with QR codes for direct payment
- Seamless connection with existing case management systems and customer environments
- Extensive archiving and retrieval capabilities
- Advanced reporting for process optimisation
- High-quality privacy and security by design, and compliance through ISO certifications
"Many customers lack these functionalities in their own systems and are looking for a solution without having to invest in costly software development," explains De Jong. "We now offer an off-the-shelf solution that fills this gap and adds immediate value."
Implementations starting in Q2
The first implementations are already at an advanced stage, with projects for existing customers of both parties set to commence in Q2. Both companies are initially focusing on tax authorities, local councils and health insurers, but also see significant opportunities with other organisations where reliable communication is essential.
More information
About Harmony CustomerConnect
CustomerConnect is an integrated platform that helps organisations centrally and securely manage their digital customer communications. It enables personalisation and multichannel communication, while integration with existing customer information systems ensures data remains current.
About Jetmail
Jetmail is a leading player in the postal market, processing approximately 100 million mail items annually, offering a comprehensive service from high-quality printing and personalisation via variable data printing to complete fulfilment and logistics solutions.
